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Find current certifications for your occupation or industry. Use the filters at left to refine your results.

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        Certification Search Results: Certification Information
        HDI Certified Customer Service Representative (HDI-CSR)
        Certification Description
        This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding their expectations.
        Certifying Organization
        HDI
        https://www.thinkhdi.com/
        Certification Details
        • Oral or Written Exam Required?    Yes
        • Renewal Required?    Every 2 Year(s)
        • Renew through Continuing Educational Units(CEU)?    No
        • Renew through Re-Examination?    Yes
        • Renew through Continuing Professional Development(CPD)?    No
        • Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)?    No
        Exam Details
        Online Exam
        All HDI certification exams are available in the HDI Learning Center. These exams are delivered online, providing flexibility in scheduling, and they are accessible through any internet connection. Once registered for an online exam, a student will have up to twelve weeks to take the exam.
        More Certification Information
        HDI Certified Customer Service Representative Website